One Year Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair or exchange. Any claim needs to be confirmed with the manufacturer via Customer Service.
Unless otherwise noted on the product page, customers must pay the shipping fees for returning the item to China repair base accordingly, while we will cover the shipping fees to send the repaired item back to the customer.
If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
To start a warranty claim, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
No, we don't accept exchange.
By most of the time, we will open the box and check the machine is functional before sending to our customers. However, if the product DOA (Dead on Arrival), we will refund or replace it free of charge. Please raise your DOA case within 7 days of receiving.
Unless mentioned specifically, we don't accept customer return for change of mind.