Terms and Conditions

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur NothingButLabel cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, NothingButLabel may have to limit the number of products available for purchase. NothingButLabel reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact our customer service. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our warranty and returns policy comes into effect.

 

One Year Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair or exchange. Any claim needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

Shipping and Delivery

We normally ship out our orders within 1-2 days from Sydney.

For Australian customers, the delivery time is usually 2-3 business days for Metro area.

For overseas customers, the delivery time is usually 5-7 business days.

Customers are responsible for providing complete and accurate shipping addresses. NothingButLabel cannot make changes to your shipping address once a package has been shipped, and NothingButLabel is not liable for packages lost due to incomplete or inaccurate addresses.

Safe and Secure Shopping

 We would not store any of your credit card information. We would also have no access to your credit card data. Your credit card information is in the safehand of our credit card processing gateway (Authorize.net)

Australian Business Number

We are operating under ABN:41628487525